Frequently Asked Questions (FAQs)
1. What payment methods do you accept?
We accept payments via:
- PayPal
- Credit Cards (Visa, MasterCard, American Express)
2. How much is shipping?
- Domestic Shipping (Within Indonesia): Free.
- International Shipping: $3 flat fee worldwide.
3. Where do you ship from?
We ship from both Indonesia and the United States to ensure faster delivery times and better service for our international customers.
4. How long does shipping take?
- Domestic Orders: Typically 3-7 business days.
- International Orders: Generally 7-21 business days, depending on the destination.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable) so you can monitor the status of your shipment.
6. How do I return an item?
To return an item:
- Contact Us: Email us at info@avalahcase.com with your order number and reason for the return.
- Prepare the Return: Pack the item securely in its original packaging.
- Ship the Return: Follow the return instructions provided in our response.
7. What is your return policy?
Returns are accepted for unused items within 14 days of receipt. Items must be in their original packaging and condition. Refunds will be issued to the original payment method. Original shipping costs are non-refundable.
8. What should I do if I received a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at info@avalahcase.com. We will arrange for a replacement or refund as appropriate.
9. Can I change or cancel my order after it has been placed?
Orders can only be changed or canceled before they have been processed and shipped. Please contact us as soon as possible if you need to make changes or cancel your order.
10. Do you offer gift cards?
Currently, we do not offer gift cards. However, you can share our website with friends and family if you think they would enjoy our products.
11. How can I contact customer service?
You can reach us via:
- Email: info@avalahcase.com
- Telephone: +62 85333505713
- Address: Jl. Sangkrah RT/RW 004/003 Sangkrah Pasar Kliwon, Surakarta Central Java 57118, Indonesia
12. Do you offer custom phone cases?
At this time, we do not offer custom phone cases. However, we have a wide range of designs to choose from that may fit your style.
13. How can I stay updated on new products and promotions?
To stay updated, you can:
- Sign up for our newsletter on our website.
- Follow us on social media for the latest updates and special offers.
14. What if I have other questions that are not listed here?
If you have any additional questions or need further assistance, please don’t hesitate to contact us at info@avalahcase.com. We are here to help!